Refunds and returns policy
Herkules supplies outdoor fitness equipment to local authorities and businesses. Every order starts from a signed quote. This page explains how to check your delivery and how to reach us about a non-compliant delivery, a part to replace or a return request.
On delivery
Unloading the goods is the customer's responsibility. The carrier is not required to have a tail lift or to unload the goods.
Checking the packages on receipt is your responsibility: it allows you to make sure the delivery is compliant. If it is not, record your reservations on the delivery note, then contact us.
Any damaged or missing package must be reported to us within 3 days of receipt.
Broken or worn part
A broken part, a worn bearing, a bent arm: contact us, stating the equipment concerned and, if possible, sending a photo of the part. We identify the exact part from your original order and the equipment's technical data sheet, then arrange for the spare part to be sent.
Under warranty, or in the event of an error by Herkules, the part and its shipping are free of charge; outside warranty, we issue a quote.
The warranty periods for each part of the equipment are set out on the Warranties and after-sales service page.
Returns, exchanges and refunds
For a return, exchange or refund request, contact us, stating your quote or order reference.
A refund is made by bank transfer or as a credit note on a future order, at the customer's choice.
If an order is cancelled, the deposit paid is kept in all cases.
Contact us
By phone on +33 1 84 60 23 30, Monday to Friday, 9:00 to 18:00, or through our contact form.